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Have you noticed that the level of service that you receive as a consumer is not what it used to be? In today's markets, one would think that companies would be attentive to the needs of their customers and try to supply them with a high level of service. In this article, we will discuss how to supply a level of service which will retain our customers, and perhaps even attract new ones. Let me begin by breaking down a recent experience I have had which highlights many of the fundamental breakdowns in service that I have noticed.
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